Software business started fluctuating when SaaS (software as a service) start gaining popularity. Established companies who were ruling the globe are now facing solid competition, because customer now wants more economical and easier solutions. By signing up for SaaS solutions customers enjoy a position from where they can cut a lot of cost including that associated with expenditures and applications can be delivered with less risk and lower cost. Problems arises when SaaS providers get over confident and the necessary procedures are neglected.
For example, system dependability and security levels can’t be compromised. Companies stop paying attention on issues like business continuity and in its place they start depending on their SaaS vendor to solve their problems. We all know SaaS is the easiest way to deliver applications at lower costs and with no or less risk. Some SaaS vendors are promising that they will eradicate the IT completely and thus making the problem of business continuity more serious.
SaaS vendors are reliable but they are considered as a single point of commercial control. If you look back in history single point of control often ends in single point of failure.
One best example to understand this point is of search engine king Google. Many Google users find it unable to access their gmail accounts. Many called it a minor fault, but in reality a giant companies failures were shown to the world. You can learn from this incident that what can happen when a company completely depends on a SaaS provider specially for some business critical function.
Just think for a second not having mail access for minutes or worse for hours. Now more and more companies are considering to use SaaS solutions, it is important to have a sure disaster recovery plan. Redundant servers and backup for data center services are standard features of SaaS vendors. SaaS vendors also concentrate on providing best possible downtime.
Even after these services future not guaranteed, so its better to check the disaster recovery plan of the SaaS vendor. Disaster recovery plan will make sure that your business is safe from all manmade or natural disasters.